Discord support that answers itself, around the clock.
Atis is an AI support bot for your Discord server. Write your knowledge base once and it resolves ticket questions automatically — escalating to your team only when a human is genuinely needed. Built for premium communities and companies who treat support as part of the product.
alexToday at 14:02
How do I upgrade my plan and when am I billed?
AtisAppToday at 14:02
Open Settings → Plan and pick Pro. You're charged immediately, then on the same date each month. Upgrades are prorated.
answered from knowledge base
Supporting communities and companies that take support seriously
An AI support agent that knows your product.
Atis runs a full ticket platform in your server and answers questions from the knowledge base you write — automatically, consistently, and in your tone.
Every closed ticket is saved as a transcript, and you can teach Atis new facts anytime.
Your knowledge base
Write categories and markdown articles in the dashboard. Atis answers strictly from what you've written — your policies, your prices, your voice. No hallucinated facts.
Automatic answers
When a member opens a ticket, Atis reads the question and replies on its own — instantly, in your persona, day or night. Most tickets close before staff ever look.
Escalates only when needed
Refunds, billing disputes, manual overrides, or anything outside the KB get handed to your team with context. Atis stays conservative — it never guesses.
From inbox chaos to self-serve support in three steps.
Write your knowledge base
Add categories and markdown articles in the dashboard — policies, FAQs, how-tos. This is the only source Atis answers from.
Configure & connect
Add Atis to your server, set the persona, ticket category, and staff roles, then drop a ticket panel into a channel. Pick your edition.
Atis handles support
Members open tickets and Atis answers automatically — escalating to your team only when needed. Review transcripts and teach it as you go.
Support you can trust to speak for you.
Answers only from your KB
Atis replies from the knowledge base and facts you write — nothing else. It never invents policies, prices, or promises. If the answer isn't there, it says so and brings in a human.
Conservative escalation
Refunds, billing disputes, manual overrides, and explicit data or legal requests always go to your team — with the full ticket context attached. The model decides to defer, not to guess.
Multi-tenant by design
Every server is fully isolated: its own knowledge base, persona, staff roles, and transcripts. Configuration is per-guild and propagates to the bot within seconds.
From the team behind Double Counter
Atis is built by the people behind Double Counter, trusted across the platform's largest servers. The same operational rigor, now applied to your support desk.
Start free. Step up when you need more.
Free
Fast, capable support on us.
- Full ticket platform
- KB-grounded answers
- Transcripts & teaching
Atis Star
A much smarter model that reads your knowledge base more deeply.
- Everything in Free
- More capable model
- Pay per use — no base fee
Atis Universe
Our most intelligent model, for premium, high-stakes desks.
- Everything in Star
- Top-tier answers
- Pay per use — no base fee
Let your knowledge base answer the tickets.
Install Atis, write a few articles, and watch tickets resolve themselves in minutes. No infrastructure, no maintenance — just support that never sleeps.